TERMS & CONDITIONS
Please make sure you arrive 15 minutes prior the booking time for the briefing.
Anyone who arrives later than 5 minutes after booking time we will have to take time off your experience.
38A High St, Chatham, Rochester, Kent. ME4 4EA
Tickets are non-refundable once bought. You can reschedule if the Hysteria Escape Rooms team is notified more than 48 hours prior too the booking time. If you wish to reschedule less than 48 hours prior to the booking time there is a extra charge of 50% of the total booking price.
HYSTERIA ESCAPE ROOMS TERMS & CONDITIONS OF SALE UPON BOOKING AND/OR PAYMENT THE PURCHASER ACKNOWLEDGES ACCEPTANCE, WITHOUT EXCEPTION, OF THE FOLLOWING TERMS AND CONDITIONS OF SALE:
1.1 Prices listed by HYSTERIA ESCAPE ROOMS are in Pounds Sterling’s including taxes and are for sixty (60) minutes of game play.
1.2 Other services not included in the initial booking price may be invoiced to the Purchaser in addition to booking prices.
1.3 HYSTERIA ESCAPE ROOMS reserves the right to modify booking and other prices at any time.
2.1 Bookings are processed in real time and the Purchaser will be immediately debited.
2.2 Bookings are subject to availability and will not be final until receipt of a confirmation email from HYSTERIA ESCAPE ROOMS specifying a unique order number, date and time of booking which permits access to HYSTERIA ESCAPE ROOMS games.
2.3 Bookings cannot be refunded or exchanged without the agreement of HYSTERIA ESCAPE ROOMS.
2.4 Age Restrictions: We recommend a minimum age of 8 for participants. Anyone aged under 16 must be accompanied by an adult playing the game with them, with the adult also paying. Players 16 and over can play by themselves.
3. METHOD AND SECURITY OF PAYMENT
3.1 HYSTERIA ESCAPE ROOMS has entrusted its payment system to a specialist in online payment security.
3.2 HYSTERIA ESCAPE ROOOMS will only accept payment by credit/ debit card.
4. PERSONAL DATA
4.1 By booking the Purchaser consents to the use of personal data necessary to process the booking.
4.2 HYSTERIA ESCAPE ROOMS does not retain any customer credit card information.
4.3 HYSTERIA ESCAPE ROOMS undertakes to not to divulge information to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.
5. INTERNAL REGULATIONS AT HYSTERIA ESCAPE ROOMS
5.1 Purchasers are required to sign acknowledgement of consent to the use of CCTV cameras for game management and security.
5.2 The nature, order and arrangement of the purchased game is at the discretion of HYSTERIA ESCAPE ROOMS, including any modification to the purchased game.
5.3 The Purchaser accepts that HYSTERIA ESCAPE ROOMS games, components and puzzles are confidential. It is strictly prohibited to take pictures, film or to record all or part of the game. Any full or partial disclosure or publication by the Purchaser to any third party will give rise to an action by HYSTERIA ESCAPE ROOMS against the Purchaser.
5.4 HYSTERIA ESCAPE ROOMS declines all responsibility for any damages to objects belonging to customers which have not been
deposited at the reception desk area reserved for this purpose.
5.5 HYSTERIA ESCAPE ROOMS is entitled to charge customers for any vandalism related damage while within the venue of HYSTERIA ESCAPE ROOMS or while participating in the game.