Website & Mailing Lists Summary:
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us.
You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
1 Who We Are
2 Why we value your privacy
3 What data do we collect
4 How we use your data
5 Where we store your information
6 What we use your information for
9 Who’s responsible for your information at our company
10 Who has access to information about you
11 The steps we take to keep your information private
12 How to complain
13 Changes to the policy
WHO WE ARE
We are: HYSTERIA ESCAPE ROOMS LIMITED
Our registered office is: SUITE 1 CHRISTCHURCH HOUSE, SIR THOMAS LONGLEY ROAD, ROCHESTER, ME2 4FX
You can contact us by:
Post: HYSTERIA ESCAPE ROOMS – 38A High Street, Chatham, Rochester, Kent. ME4 4EA
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
WHAT DATA DO WE COLLECT FROM YOU?
Depending on how you use our site, we may collect some or all of the following personal data from you.
• Contact information such as name, email addresses, postal address and telephone numbers.
• System information, such as IP Address, browser type and version, and operating system.
• Information about your activity on our site.
• Other publicly available information, including any which you have shared via a public platform such as Twitter or Facebook.
HOW WE USE YOUR DATA
All personal data is processed and stored securely. We do not keep your personal data for any longer than it is necessary in light of the reason(s) for which it was first collected.
Your personal data will be deleted if we’ve not had any action with you for longer than 24 months.
Where we have a legal obligation to keep it longer than that we will delete it as soon as our legal obligation is discharged.
We may keep your data longer if we are involved in a legal claim or dispute. Where this is the case we will delete it as soon as such claim or dispute is resolved.
We may use your data for the following purposes:
• Providing and managing your access to our website and services.
• Personalising and tailoring your experience on our website and services.
• Providing and managing your account on our booking system.
• Communicating with you (replying to your emails and enquiries).
• To provide you with goods and services as ordered.
• Market research.
• Analysing your use of our site and services, gathering feedback, to continually improve our site and your experience.
• You will always be able to unsubscribe or opt-out from this use at any time.
Where we store your information
When you contact us by email or through our website, we store your your information in our Webmail as provided by Goggle.
If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer.
When you buy something, your information is stored in Bookify, our booking platform and within Stripe our payment gateway.
We chose these systems partly for their commitment to security.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.
We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
The cookies we use on our website are:
Google Analytics to monitor website performance.
Facebook Pixel for targeting and advertising
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s overall experience that make your site visit more efficient, although some functions may not work properly.
Who’s responsible for your information at our company?
Robert Kimber & Nicola Dine our Directors, are responsible for the security of your information. You can contact them by email at email@example.com or by phone on 07545 888763 if you have any concerns about the information we store.
Who has access to information about you?
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private:
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords securely, use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a password, fingerprint or facial recognition.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact us by email at firstname.lastname@example.org or by phone on 07545 888763.
If you’re the letter writing type, send your envelope to:
HYSTERIA ESCAPE ROOMS – 38A High Street, Chatham, Rochester, Kent. ME4 4EA
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.